Part IV: Financial Fraud · Internal Collusion & Employee Fraud

Scam #27: Unauthorized Marker Issuance by Employee

How it works

An employee with access to the marker issuance system can create and issue markers to themselves, accomplices, or fictitious persons. Methods include: issuing markers without proper application or approval; creating phantom marker accounts; manipulating existing accounts to increase credit limits; backdating or predating marker documentation; and closing or altering marker records to hide theft. The employee may use their position to bypass normal credit verification procedures, exploiting the fact that markers function essentially as casino-issued checks backed by the patron’s bank account.

Where it appears

Credit department, cage marker processing

On the record

The Dore Entertainment case in Macau (2015) involved a former cage manager who allegedly used her position to conduct unauthorized actions, with losses estimated between HKD 200 million and 2 billion (US$25.8 million to $258 million). The case highlighted vulnerabilities in junket credit operations.

Published as a detection reference for surveillance, compliance and gaming-operations professionals. Thresholds and tuning are set by the property. Nothing here is instruction — the method is described so it can be recognised.