Operations Toolkit
Credit & Risk Management Playbook
42 casino credit policies with comprehensive marker management, collection protocols, and risk assessment frameworks.
Key Outcomes This Delivers for Your Department
42 policies covering the full credit lifecycle — from application to collection.
Lend with controls in place
42 documented policies cover approval authority, marker management and collections — the framework that keeps high-value credit decisions consistent and accountable.
Reduce write-offs
Structured risk-assessment frameworks help your team set defensible limits and monitor exposure before it becomes a loss.
Satisfy the auditor
Documented procedures and approval matrices give inspectors and internal audit exactly the trail they look for.
Standardise across the team
Every credit officer follows the same playbook, so decisions hold up regardless of who approved them.
One-time purchase
- Format
- Excel + PDF Reference
- Delivery
- Instant download
12 months of update notifications.
Overview
The Credit & Risk Management Playbook is a comprehensive policy and procedure guide for casino credit departments, risk managers, and finance teams responsible for player credit operations. With 42 detailed policies covering every aspect of casino credit — from initial application through final collection — this playbook provides the documented framework that regulatory inspectors expect and effective credit management demands.
The playbook addresses the unique challenges of casino credit: high-value, short-term, uncollateralised lending to players who may be geographically dispersed and difficult to locate. Each policy includes: purpose and scope, procedure steps, approval authority matrix, documentation requirements, risk indicators, and regulatory compliance notes.
The included risk assessment frameworks enable credit managers to evaluate player creditworthiness, set appropriate limits, monitor exposure, and manage collections effectively. The playbook is aligned with Macau regulatory requirements and industry best practices for casino credit operations.
What's Inside
7 sections of structured content.
Policy 1
Credit Application & Evaluation (6 policies)
Policies for: credit application processing, financial verification, creditworthiness assessment, limit setting methodology, joint application handling, and application decline procedures.
Policy 2
Marker Issuance & Management (8 policies)
Policies for: marker issuance procedures, marker redemption, partial payment handling, marker extensions, stop payment procedures, marker reconciliation, and void marker management.
Policy 3
Collection Procedures (8 policies)
Policies for: collection initiation, follow-up protocols, payment plan negotiation, third-party collection referral, legal action criteria, write-off procedures, and recovery procedures.
Policy 4
Risk Assessment & Monitoring (6 policies)
Policies for: credit risk scoring, exposure monitoring, concentration risk management, watch list procedures, credit limit review, and risk-based pricing.
Policy 5
Junket Credit Management (6 policies)
Policies for: junket credit approval, front money verification, rolling chip credit, junket marker management, commission offset procedures, and junket credit risk assessment.
Policy 6
Regulatory Compliance (4 policies)
Policies for: AML credit monitoring, suspicious transaction identification, regulatory reporting, and credit record retention.
Policy 7
Administration & Controls (4 policies)
Policies for: credit file management, system access controls, segregation of duties, and internal audit coordination.
Regulatory alignment
Macau
Law 16/2001 & 16/2022
Gaming law provisions on casino credit operations
Macau
Law 2/2006
AML requirements for credit monitoring and suspicious transaction reporting
DICJ
Credit Management Standards
DICJ expectations for casino credit operations and risk management
Macau
Personal Data Protection Act
Credit applicant data handling and privacy requirements
Why teams choose this
- 📋
42 Policies
Complete coverage of every casino credit operational requirement.
- ⚖️
Regulatory Aligned
Every policy includes Macau regulatory compliance cross-references.
- 💰
Collection Focused
Comprehensive collection procedures from initiation through recovery.
- 📊
Risk Assessment
Structured frameworks for credit risk evaluation and monitoring.
- 🎯
Junket Credit
Dedicated policies for junket credit management under Law 16/2022.
- ✅
Ready to Deploy
Immediate implementation with minimal property customisation.
Built for
Primary audience
- Credit Managers
- Casino CFOs
- Risk Managers
Secondary audience
- Compliance Officers
- Collection Teams
- Gaming Managers
- Legal Counsel
Frequently asked
- How many policies are included?
- The playbook includes 42 distinct policies across 7 operational domains, covering every aspect of casino credit management.
- Can these be customised?
- Policies are provided in PDF format. Enterprise licensing includes editable Word versions for full property customisation.
- Do these meet DICJ standards?
- Yes. Every policy includes regulatory compliance notes cross-referencing DICJ credit management expectations and Macau gaming law requirements.
- Does this include collection procedures?
- Yes. Eight dedicated collection policies cover the full collection lifecycle from initiation through legal action and recovery.
Often paired with
Build out the full operations stack.
Questions about this product? Email editor@surveillanceasia.com.
One-time purchase
- Format
- Excel + PDF Reference
- Delivery
- Instant download
12 months of update notifications.