Part II: Casino Operations · Surveillance & Security

Observation Room

Operations

A secure room within the casino surveillance department equipped with one-way mirrors or glass panels through which surveillance personnel can observe adjacent areas without being seen. Observation rooms may be used for viewing gaming areas, cage transactions, or count room activities directly. In some jurisdictions, surveillance personnel conduct floor walks from observation rooms to supplement camera coverage.

In practice

Direct observation from enclosed rooms is less common today with high-definition camera coverage, but observation rooms remain in use at many properties.

One entry from the Casino Industry Glossary — 1,157 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.