Buying
How to pay
All our products can be invoiced, including subscriptions.
- 1
Request
You ask for an invoice
- 2
Invoice
We issue it, with bank details
- 3
Payment
Transfer or cheque, net 30
- 4
Access
Released, and a receipt
Invoicing terms
- Invoiced in
- US dollars. Every price on this site is USD.
- Settled in
- Hong Kong dollars at a fixed rate of 7.80 to the US dollar.
- Methods
- Bank transfer or Cheque, both in HKD.
- Payment terms
- Net 30 days from the invoice date.
- Quote validity
- 30 days.
- Sales tax
- Macau SAR levies no VAT or GST, so no sales tax line appears.
- Account details
- Issued with your invoice, not published here. If you receive an invoice from us naming different bank details, it is not from us. Call us before paying it.
Ordering, answered
How do I place an order?
Use the request control on any product or plan. It opens an email that is already written. Add your company name, billing address and purchase order number, and send it. Nothing is charged and nothing is committed at that point.
Where can I get a quote or invoice?
The same way, and it costs you nothing. Plenty of departments ask for an invoice purely to open a budget line or raise a purchase order. It is valid for 30 days.
What payment methods are available?
Bank transfer and cheque, both in HKD, on every order.
What currency will I be invoiced in?
The invoice is in US dollars and settles in Hong Kong dollars at a fixed rate of 7.80. Fixed, not tracked: the figure on your invoice is the figure you pay, whatever the market does between issue and settlement. A $3,999 subscription settles at HK$31,192.
Can I get an invoice for my order?
Yes, on any order at any price. There is one invoice: it comes first, so you can raise a purchase order against it, and it carries the reference you quote on the transfer. When payment reaches us we send a receipt against that same reference.
Do you accept purchase orders?
Yes. Send the PO number with your request and it appears on the invoice. If your process needs us to be set up as a supplier first, say so and we will complete whatever form your finance team uses.
Can you dispatch the order before payment?
Against a purchase order, yes. If your organisation has raised a PO, we will release the download on net 30 terms rather than hold it until funds clear, because a PO is a commitment to pay and we treat it as one. For a first order without a PO, we release on payment. This is a question every procurement department asks, so the answer is here rather than in an email.
When should I expect to receive my order?
Downloads are released within one business day of funds clearing, or immediately on dispatch-against-PO. Subscription seats are opened and confirmed by email in the same window.
Can I cancel, and what is your refund policy?
An invoice commits you to nothing and can be cancelled by replying to it. Once files have been delivered, our Refund Policy governs. It is short, and worth reading before you order rather than after.
What we do with your details
When you request an invoice you send us a company name, a billing address and a contact. We use them to raise the invoice, deliver the order and keep the accounting record the law requires. Nothing else. We do not sell them, and we do not add you to a mailing list because you asked for a quote. By requesting an invoice you accept our Terms, Refund Policy and Privacy Policy, and consent to the processing of your data for that order.
Prefer a quick conversation instead?
You don’t have to be a customer to call. Whether you want to understand what a product does, check if it fits your property or figure out the procurement path, we’re happy to talk.
Macau time, Monday to Friday. Or billing@surveillanceasia.com.