Legal

Refund Policy

Surveillance Intelligence Asia is a sole proprietorship registered in the Macau Special Administrative Region. This policy covers every digital product and subscription sold on this site, and forms part of our terms of service.

The policy, in one line

All sales are final unless the product is materially defective. Everything we sell is a digital file or an immediately-granted subscription: it is delivered at once and the buyer keeps it, so there is nothing to return. Where what you received is not what the product page described, we put it right.

What that means in practice

A file is corrupt, incomplete, or is not what the page described: We repair it or refund it. Tell us what you expected and what you received; we do not require you to prove anything beyond that.
You were charged twice, or charged after cancelling: Refunded in full. This is a billing error, not a refund request, and we treat it as ours to fix.
You bought the wrong product: Contact us before downloading and we will swap it or refund it. Once a file has been downloaded we cannot take it back, so this one is much easier to solve early.
You cancel a subscription part-way through a paid period: Access continues to the end of the period you have paid for. We do not refund the unused remainder.
You changed your mind about a downloaded product: Our policy is that the sale is final. See the two qualifications below, both of which may still give you a refund.

Two things that sit above this policy

Our payment processor is the merchant of record. The company named on your receipt and your card statement is the seller for the transaction. It operates its own buyer terms, which may grant a refund within a set window regardless of what this page says. We do not override that, and a request made through them is decided by them, not by us.

Mandatory consumer law comes first. If you buy as a consumer in a country whose law gives you a right of withdrawal or a statutory remedy — the European Union, the United Kingdom and Australia among others — that right applies whatever this page says, and we will honour it. Most of our buyers purchase in a professional capacity, where those rights generally do not apply.

How to ask

Email editor@surveillanceasia.com with the order email address, what you bought, and what went wrong. We acknowledge within one working day. Where a refund is due it is issued to the original payment method, and the time it takes to appear is set by your bank rather than by us. If you would rather go through the processor named on your receipt, you may — it does not prejudice anything you raise with us.