Part II: Casino Operations · Surveillance & Security

Case File

Investigation

A comprehensive, organized collection of all documents, evidence, reports, video recordings, witness statements, and correspondence related to a specific incident or investigation. Case files are maintained with strict confidentiality and chain-of-custody protocols. Each case file is assigned a unique identifier and is accessible only to authorized personnel with a legitimate business need. The case file serves as the complete historical record if the matter proceeds to disciplinary action, regulatory review, or litigation.

In practice

Case files must be retained for periods specified by regulation (typically 5+ years); premature destruction can result in regulatory sanctions.

One entry from the Casino Industry Glossary — 1,157 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.