Part IV: People & Technology · Casino Personnel & Organizational Hierarchy

Poker Room Manager

Poker Room

The manager responsible for all aspects of poker room operations, including game selection and limits, staffing and scheduling dealers and floor personnel, managing the tournament program, setting policies, handling high-level player disputes, coordinating with marketing on poker promotions, monitoring rake and revenue performance, and ensuring compliance with gaming regulations specific to poker operations. The Poker Room Manager reports to the Casino Manager or Table Games Director.

In practice

Poker rooms often operate with a degree of autonomy from the main table games department due to their unique operational requirements and player community.

One entry from the Casino Industry Glossary — 1,157 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.