The Responsible Gaming pack.
Six operator-ready documents built against Macau's statutory regime — the framework, the SOPs, the registers, the training and the audit workbooks. Free to every subscriber, on every tier.
Get all six, now.
One email address. No sales call, no trial, no card. You will also receive the Weekly Brief on Mondays and Thursdays — unsubscribe in one click, the pack stays yours.
Already a subscriber? Sign in to download directly. Files are PDF, Word, Excel and PowerPoint.
1 ·What's in it
Responsible Gaming Program Framework
Governance, roles and the RACI, plus a maturity model and a board reporting pack of 20 KPIs.
Self-Exclusion & Limit-Setting SOP
Six standard operating procedures and four forms, with an exclusion and limit register including the watch-list field map.
At-Risk Player Identification & Intervention Guide
Indicator sets, escalation paths and interaction recording — with a printable floor cheat-sheet for the pit.
Staff Training Manual
Modules 0–5 with an assessment bank, a facilitator deck, and a training cadence and record workbook.
Audit & Self-Assessment Toolkit
Evidence workbook with scoring, evidence log, gap tracker, pre-inspection checklist and dashboard, plus report templates.
Responsible Marketing & Advertising Kit
Marketing controls mapped to the Art. 42-A disclosure restrictions, with a promotion approval log.
2 ·How these are graded, and why it matters
These documents carry the Advisory badge — professional guidance drawn from operational experience, recommendations and practice rather than fact claims. That is the same grade we apply to the toolkit line, and it is deliberately a lower grade than the Verified reference pages in this section.
The distinction is real. The reference pages state what Macau law requires, cited article by article to the gazette. These documents are our proposal for how an operator might discharge those requirements. The first is a record; the second is a judgement. Do not treat them as the same thing.
Every document is built to be edited. Bracketed placeholders are for you to complete with your own property's detail — they are not omissions.
3 ·Why free
Because being read matters more to us than the licence fee. Macau's responsible-gaming regime is narrow enough that a paywall would mostly succeed in keeping this material away from the people who have to operate it. If it is useful, tell a colleague; if it is wrong, tell us — our corrections log is public.