Part IV: Financial Fraud · Chip, Cash & Ticket Fraud
Player Tracking Point Manipulation
How it works
Casino employees with access to loyalty program systems inflate point balances for their own accounts or for accomplices’ accounts. Points are then redeemed for complimentary rooms, meals, show tickets, gift cards, or cashback. Nevada regulators have described cases in which employees with database access created accounts and loaded them with bogus points, or moved points from customers’ accounts into bogus accounts for an accomplice to redeem. The fraud exploits the internal trust placed in employees who administer loyalty systems.
Where it appears
Loyalty program systems, player rewards desks
On the record
In a letter to casinos in late 2010, reported in January 2011, the Nevada Gaming Control Board said it had investigated numerous incidents in which player databases were compromised and its enforcement chief said it was seeing “a lot of cases” of stolen points.
Detection & preventionADVISORY
The paid halfHow a monitoring room catches player tracking point manipulation, and what stops it recurring, written for the desk, not the reader.
Detection and prevention is the paid layer. It opens on all 400 methods with the downloadable edition, or with any paid plan.
Every subscription tier carries full access to the Cheats & Scams Library, Professional upward: the detection and prevention notes on all 400 methods, plus the searchable edition as a download.
Already subscribed? Sign in and this opens.
Published as a detection reference for surveillance, compliance and gaming-operations professionals. Thresholds and tuning are set by the property. Nothing here is instruction: the method is described so it can be recognised.