Part IV: People & Technology · Casino Personnel & Organizational Hierarchy

Beverage Server / Cocktail Waitress

Support Staff

The food and beverage employee who serves complimentary drinks to players on the gaming floor. Beverage Servers take orders from players at table games and slot machines, deliver drinks from the bar, and provide friendly service that enhances the player experience and encourages longer play. This role is traditionally one of the most visible tipped positions in the casino.

In practice

Complimentary beverage service is a standard player amenity in most gaming jurisdictions. Beverage servers must verify that recipients are of legal drinking age and must be trained in responsible alcohol service.

One entry from the Casino Industry Glossary — 1,157 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.