INVESTIGATIONS · ANALYTICS
Dealer Payment Error Log
Log every overpayment and underpayment by dealer across a shift — gross and net, who caught it, and whether the money came back — so a quiet leak becomes a number you can act on.
Screen recording of the real dashboard — log payment errors by dealer and shift, watch gross and net variance build, see what has not been recovered, flag repeat patterns, and export the shift summary.
Investigations
Dealer Payment Error Log
One-time purchase
- Format
- Offline HTML · prints to A4 PDF
- Delivery
- Instant download
- Data
- Stays on your machine
Self-serve branding (property name + logo) · optional paid customisation.
What it flags
Gross and net, by direction
Overpays and underpays tracked separately, then netted — so a balanced book and a leaking one never look the same.
By dealer, and who caught it
Variance attributed to the dealer and the shift, each error marked surveillance-observed, pit- or cage-reported or self-declared, with repeat patterns surfaced for a closer look.
Recovered, or still outstanding
Every error carries a recovered flag, and the shift totals carry what has not come back — an overpayment the house never got returned, or an underpayment a patron is still owed.
How it works
Why directors adopt this
See internal theft first
Lead with internal theft, then fraud, cheating and AML exposure — captured the moment the monitoring room sees them.
Proprietary detection formulas
The category structure and sign-off were built over decades of surveillance work — how a monitoring room actually runs.
Held to a published standard
The same verification rigor as our intelligence — sourced, documented and correctable.
Act on it, get results
Turn a shift's notes into a signed, exportable record your investigators, auditors and regulator can act on.
What you get
- Structured error log — every error, dated, tagged and detailed
- Gross + net by direction — over and under, then netted
- By-dealer rollup — repeat patterns and what has not been recovered
- A4 PDF + HTML snapshot — signable, reopenable
Your data stays local
Every field is entered and held in the browser on your own machine. Nothing is uploaded and nothing is sent to a server — safe for the monitoring room.
Configurable for your jurisdiction
Swap the regulator list, set thresholds and currency to fit your property — Macau today, ready for Singapore, the Philippines and beyond.
“A payment error that nets to zero still tells you something. Tracked by direction, by dealer and by shift, the pattern is the signal — and what was never recovered is the cost.”
Runs anywhere
Questions
How does it operate?+–
Built over decades of surveillance work, the structure and sign-off mirror how a monitoring room actually runs a shift. It structures what your team records and exports a clean, signed report — it does not decide anything for them.
Does my data leave the machine?+–
No. The report is filled and stored entirely in your browser. Nothing is uploaded, and the file you export stays on your machine.
What can it import?+–
It starts blank and fills in the browser — nothing to import. Entries can be carried into a case file or report, and it exports a clean A4 PDF plus a saveable HTML snapshot you can reopen.
Can we add our own branding?+–
Yes. Add your property name and logo yourself at no cost. We also offer optional paid customisation to fit your jurisdiction and house rules.