Part IV: People & Technology · Casino Personnel & Organizational Hierarchy
Chain of Command
Organizational Structure
The formal hierarchy of authority within a casino organization that defines reporting relationships from the most junior employees up to the CEO. In gaming operations, the chain of command is critically important for accountability, regulatory compliance, and operational efficiency. Each employee must know who they report to and who has authority to make decisions, approve exceptions, and take disciplinary action. Gaming regulations in most jurisdictions require casinos to maintain an organizational chart (table of organization) that clearly delineates lines of authority for all personnel.
In practice
New Jersey regulations (13:69D-1.11A) explicitly require each casino licensee to “maintain on file a table of organization delineating the lines of authority for all personnel engaged in the operation of the hotel, casino and casino simulcasting facility.”
Related terms
More in Organizational Structure
Dual-Rate·Service Department·Revenue Department·Reporting Structure·Tipped Employee / Toke·Tip Pool / Pooling
One entry from the Casino Industry Glossary — 1,157 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.