Part IV: People & Technology · Casino Personnel & Organizational Hierarchy
Surveillance Supervisor
Surveillance and Security
The shift-level supervisor responsible for managing surveillance operators and coordinating surveillance activities during a specific shift. The Surveillance Supervisor assigns monitoring priorities, reviews operator reports, conducts quality control on surveillance footage, leads investigations into suspected cheating or theft, interfaces with floor management and security on active incidents, and ensures surveillance equipment is functioning properly. The Surveillance Supervisor is the primary decision-maker in the surveillance room during their shift.
In practice
Surveillance Supervisors typically rotate through all shifts to ensure 24/7 coverage. They must possess expert knowledge of all casino games, common cheating techniques, and internal control procedures.
Related terms
More in Surveillance and Security
Surveillance Investigator·Security Manager·Security Supervisor·Loss Prevention Officer·Director of Surveillance / Surveillance Director·Surveillance Operator / Surveillance Agent·Security Officer / Security Guard
One entry from the Casino Industry Glossary — 1,157 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.