Part III: Business & Regulation · Casino Marketing & Player Management

Cashback / Rebate

Comps & Incentives

A cash or chip payment returned to a player based on their total gaming volume (turnover) or loss amount. Cashback in VIP programs is typically calculated as a percentage of rolling chip buy-in or total wagers—commonly 1.1% to 1.25% in Macau. Cashback differs from comps in that it is a direct cash payment rather than a credit for goods and services. In premium mass programs, “cashback” may take the form of promotional chips or free play rather than actual cash. The cashback percentage must be carefully calibrated against the house edge to ensure the program remains profitable.

In practice

Under Macau’s 2022 gaming law, junket operators may no longer share revenue with casinos; instead, they earn a fixed 1.25% commission on rolling chip turnover, with a portion passed to players as rebate.

One entry from the Casino Industry Glossary — 1,157 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.