Part III: Business & Regulation · Gaming Regulation & Compliance

Player Intervention

Responsible GamingREPORTED

A structured, recorded interaction with an at-risk patron conducted within the operator's duty of care: observe, engage, offer routes, and refer with consent: without straying into counselling or diagnosis.

In practice

The interaction record is the artefact that evidences the harm-prevention element of the plan.

One entry from the Casino Industry Glossary, 1,090 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.