Part IV: People & Technology · Casino Personnel & Organizational Hierarchy

Training Dealer

Dealers

A dealer assigned to train new hires and existing dealers on new games, procedures, and policy changes. The Training Dealer demonstrates proper dealing techniques, explains game rules and payouts, coaches on customer service and game protection, and evaluates trainee progress. Training Dealers may work on live games with trainees shadowing, or conduct dedicated training sessions off the floor.

In practice

Some properties maintain a dedicated dealer training facility; others use experienced dealers in a training capacity while they continue to deal live games.

One entry from the Casino Industry Glossary — 1,157 terms written for surveillance, compliance and operations professionals rather than for players. Definitions describe industry usage; where a term carries a regulatory meaning, verify against the instrument that governs your jurisdiction.