Part IV: Financial Fraud · Internal Collusion & Employee Fraud · #8.21
Surveillance Officer Collusion with Cheaters
How it works
A surveillance officer uses their position and access to camera feeds to provide inside information to cheaters. This is one of the most dangerous forms of insider fraud because the surveillance department is supposed to be the ultimate safeguard. Methods include: relaying hole card information to players via electronic communication; directing cameras away from cheating activity; deleting or not recording footage of cheating; ignoring suspicious activity by accomplices; and providing intelligence on casino security procedures.
Where it appears
All gaming areas (surveillance has access to entire property)
On the record
Documented cases exist of surveillance officers facilitating cheating. In 2013, Crown Casino in Melbourne lost $32 million AUD when a foreign high-roller’s crew compromised the casino’s HD camera system. A staff member assigned to the high roller was sacked over the reported scam. Reports did not establish that the person was fired for providing remote access. The cheater used camera feeds to see other players’ cards in a high-stakes poker game.
Detection & preventionADVISORY
The paid halfHow a monitoring room catches surveillance officer collusion with cheaters, and what stops it recurring, written for the desk, not the reader.
Detection and prevention is the paid layer. It opens on all 400 methods with the downloadable edition, or with any paid plan.
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Published as a detection reference for surveillance, compliance and gaming-operations professionals. Thresholds and tuning are set by the property. Nothing here is instruction: the method is described so it can be recognised.